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DocuVoice — your docs Q&A + status buddy

I just launched DocuVoice, a developer-friendly AI Agent for voice and text that answers common questions from uploaded docs/FAQs that:

✅ Delivers instant, accurate answers from the product Knowledge Base
✅ Runs quick status/log/error checks via a lightweight API route
✅ Offers smart fallbacks (rephrase tips, browse topics, or support)
✅ Keeps momentum by always asking for your next question

It’s concise, engineering-calm, and built for devs, SMEs, support, and PMs who want answers fast—without wading through long manuals.

Why test it (benefits):
• Ship faster: tight, copy-pasteable replies that cut ctrl-F time to near zero.
• Unblock debugging: status/logs path asks just enough (service/env/timeframe) and returns clear next steps.
• Never dead-end: if docs are thin, it guides rephrases or escalates with context—zero “sorry, can’t help.”
• Improves itself: logs unanswered asks and your next question to feed doc updates.

• How I built result-oriented conversations in Voiceflow (mini-guide)

  1. Start with outcomes → Define intents: kb_query vs status_check vs escalate.

  2. Nail the welcome → 1–2 lines explaining what DocuVoice does + how to start.

  3. Route smart → Regex for “status|logs|errors|health|uptime|latency” → status path; else → docs path.

  4. Slot-fill + validate → Ask for service, env (dev/staging/prod), account_id?, timeframe?; reprompt invalid inputs.

  5. Confidence gate → Only present KB answers when confidence ≥ 0.6; else trigger fallback.

  6. Fallback loop → Rephrase tips (area + action + object), topic browser, or support handoff with email validation + brief issue summary.

  7. Tight answers → ≤120 words, bullets, copy-paste snippets, humble guidance if docs are thin.

  8. Next-question loop → Always ask “What’s your next question?” and store a 60-word session brief.

  9. Guardrails → Handle silence (gentle nudge) and off-topic (redirect).

  10. Telemetry → Log {intent, product_area, success, fallback_count} to improve docs & flows.

  Try it & tell me what to improve:

  • Voice/text demo link → https://creator.voiceflow.com/prototype/68b4c6fc6683efe56ae0be0f

  Try these starter prompts (just type & go)

  • “Getting started with the SDK (Node)”

  • “What is Docuvoice?”

  • “Auth: rotate API key via CLI”

  • “Webhook: verify HMAC signature example”

  • “Pagination: show request + response sample”

  • “Status: webapp prod last 15m”

  • “Logs: payment-service staging now”

  • “Rate limits: what are the defaults?”

  • “Errors: meaning of HTTP 429 and quick fix”

  • “Deploy: env vars for Docker compose”

  • “SDK: Python upload file snippet”

  • “Troubleshoot: OAuth redirect_uri mismatch”

  If you try it, I’d love feedback—what answered well, where you got stuck, and what you want next.

creator.voiceflow.com

Voiceflow Creator

Voiceflow is the creative suite for designing, prototyping, and building voice apps on Alexa and Google.