DocuVoice — Voice-Enabled Docs Q&A + Status Buddy

Problem — Devs and PMs drown in docs; status checks live in Slack/Jira; answers are slow, inconsistent, and off-brand.
What DocuVoice does — A governed agent that:

Understands intent (FAQ vs. how-to vs. status).

Answers from the Knowledge Base first (grounded, skimmable bullets, copy-ready).

Runs a quick status check for “status/log/error/latency” queries (mock or real API).

Guides next step if confidence is low (escalates, links source, or asks 1 clarifier).

Ships answers to Docs/Notion for approvals (audit-friendly).

Why it’s different

Pain-first structure: Problem → What to try → Why it works → Link.

Governed quick actions: Tighten, Add Example, Copy Code, Escalate.

On-brand tone via voice adjectives.

Proof-friendly “Facts I used” list to cut review loops.

Outcomes (pilot ranges)

Time-to-answer ↓ 60–80%.

Slack asks resolved in-agent >50%.

Review loops ↓ 40–60% with citations.

Higher self-serve: 20–30% fewer repeat questions.

How to test (judge flow)

Ask: “How do I rotate API keys?” → expects KB answer with steps + link.

Ask: “How do I authenticate with an API key?” → expects KB answer with steps + link

Ask: ““Status: API”” → Returns quick status summary + next step.

Type something vague ("I’m getting an error logging in”) → tap the chip that fits (e.g., API & Authentication or Docs & Guides) → concise answer.

Tech stack
Voiceflow Agent + KB, web chat widget. Optional status endpoint (mocked or real).

Safety & governance
No PII; cites sources; confidence gating; approval trail via export.

Roadmap
Multi-source KB (GitBook/MD), analytics on unresolved intents, role-based answers (support vs. dev), and Slack/Teams drop-in.